Fraud / Identity Theft

1. Open the menu (found on the left of your screen)
2. Click on your profile at the bottom of the menu
3. Select 'Settings"
4. Select 'Security'
5. Select 'Recently Used Devices' 

This will allow you to see all devices where you have accessed your digital banking account.

Identity theft happens when someone uses personal information like your name, Social Security number or credit card number without your permission to commit fraud or other crimes. Identity theft is the fastest-growing crime in the world. The National Council on Identity Theft Protection reports that identify theft cases have nearly tripled over the last, with victims losing $500 on average. Here are a few ways to protect yourself:

Passwords. Don’t use an obvious password like your birth date, your mother’s maiden name or the last four digits of your Social Security number.

Personal information. Don’t give out personal information over the phone, through the mail or on the internet unless you know who you’re dealing with.

Phishing. Never click on links sent in unsolicited emails. If you want to visit a site mentioned in an email, type in a web address you know. Keep your anti-spyware and anti-virus software up to date. Visit OnGuardOnline.gov for more information.

Social Security. Don’t carry your Social Security card in your wallet or write the number on a check. Give your Social Security number out only if absolutely necessary or ask to use another identifier.

Shredding. Shred any documents containing personal information before you discard them. 

Travel. If you’re going on vacation or a business trip, call your credit card provider(s) and let them know where you’re going and for how long. The same advice applies to your debit card. Call your local bank branch to let us know you may be using your card in a distant state or abroad.

Think you might be a victim? Follow these recovery steps from the Federal Trade Commission.

Courtesy of the American Bankers Association

Keep your secrets. Don’t give your Social Security number or account information to anyone who contacts you online or over the phone. Protect your PINs and passwords and don’t share them with anyone. Use a mix of letters and numbers for your passwords and change them periodically. Never reveal sensitive or personal information on social networking sites.

Shred sensitive papers. Shred receipts, bank and credit card statements before tossing or recycling.

Keep an eye out for missing mail. Fraudsters look for monthly bank or credit card statements and other mail containing your financial information. Bank online and use bill pay online to guard against paper statements being stolen. Also, don’t mail bills from your mailbox with the flag up.

Bank online to protect yourself. Monitor your financial accounts regularly for fraudulent transactions. Sign up for text or email alerts from your bank for certain types of transactions, such as online purchases or transactions of more than $500.

Monitor your credit report. Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com.

Protect your computer. Keep the virus protection software on your computer active and up to date. When conducting business online, make sure your browser’s padlock or key icon is active. Also look for an “s” after the “http” to be sure the website is secure.

Protect your mobile device. Use the passcode lock on your smartphone and other devices to keep thieves from accessing your information if your device is lost or stolen. Before you donate, sell or trade your mobile device, be sure to wipe it using specialized software or the manufacturer’s recommended technique. Some software lets you wipe your device remotely if it’s lost or stolen. Be careful when downloading apps as they may contain malware. Avoid opening links and attachments, especially from senders you don’t know. 

Report any suspected fraud to your bank immediately. Contact us.

AARP ReST: Emotional Support for Fraud Victims

Nearly two in three fraud victims suffer a significant health or emotional impact, according to research by the FINRA Investor Education Foundation. To address this reality, the AARP Fraud Watch Network and Volunteers of America (VOA) developed a free program to provide emotional support for people affected by fraud. AARP VOA ReST, which stands for Resilience, Strength and Time, features small groups of participants led in discussion by one or more trained peer facilitators. These online, hour-long sessions help re-establish trust, integrate your experience and build back your resilience despite a difficult and painful ordeal. Discussions are confidential and open to one session or more – it’s your choice.

National Consumer Protection Week

The second week of March is National Consumer Protection Week —and while AARP is focused on protecting consumers year-round – this is a good time to highlight some key consumer protection tips. Giving out personal or financial information to someone who contacts you is a high-risk proposition. Rather than clicking links from texts and emails from your bank or from businesses you have accounts with, type the address in yourself on your app or web browser so you know you are going to the legitimate site. Engage your inner skeptic when a communication produces a strong emotional response. Scammers want us “under the ether” of emotion to get us to believe their lies.

Staying Safe Online

About one fourth of fraud reports indicate the contact method was an online source (website, app, pop-up ad or social media) and in 6 out of 10 cases, the victim lost money. One reason these attacks are so successful is that criminals make it very hard to tell the difference between a legitimate website and a fake one. The same goes for online ads. To avoid going to a fake website, don’t click on links from emails or text messages. Type the web address into your browser window yourself. And be dubious of online ads that seem too good to be true. Ditto for phone calls. The FTC found that victims of phone and text scams lose more money on average than those on the internet. 

Where to Turn After the Scam

Scammers are career criminals skilled at the art of manipulation, and no one is immune. So, what can you do if you experience fraud? One resource is the AARP Fraud Watch Network Helpline. Every weekday, trained AARP volunteer fraud fighters help victims, and their families understand what happened, report the crime and start to put their lives back together. If you or someone you know has been the victim of fraud, call the AARP Fraud Watch Network Helpline at 1-877-908-3360. And be sure to file a report with local police, which will serve as evidence in restitution down the line.

Be a fraud fighter.

If you can spot a scam, you can stop a scam. Report scams to local law enforcement. Visit the AARP Fraud Website for more information and check out this helpful Fake Check Scam infographic from the Federal Trade Commission and the American Bankers Association. View infographic.